このテキストを使用して、顧客の質問にできるだけ詳しく回答します。

このテキストを使用して、顧客の質問にできるだけ詳しく回答します。

Q: What should I do if my order arrives damaged?

A: If your order arrives damaged, please contact us within 7 days with photos of the damage and your order number. We will work with you to resolve the issue as quickly as possible.

Q: I received the wrong item. What should I do?

A: If you received the wrong item, please contact us immediately with your order number and a description of the issue. We will arrange for the correct item to be sent to you.

Q: How do I know which harness or lanyard is right for me?

A: Our product pages include detailed sizing guides and specifications. If you need further assistance, please contact our customer service team for personalized recommendations.

Q: Are your harnesses and lanyards certified?

A: Yes, all our harnesses and lanyards meet or exceed industry safety standards. Certification details are available on each product page or contact our cusomer service.

Q: Can I cancel my order?

A: Orders can be cancelled if they have not yet entered production or shipped. Please contact us as soon as possible if you need to cancel your order.

Q: How can I contact customer service?

A: You can reach us by email at order@fusionclimb.com or by phone at 909-393-9450. Our team is available Monday through Friday, 8am–4:30pm PST.